Key Features
- Replaceable Heating Element: Designed for easy maintenance. The electric element can be replaced without specialist tools, extending product life and reducing downtime.
- Flexible Mounting Options: Install vertically or horizontally, as single units or in modular multiples, to fit tight spaces, alcoves, or wide walls while maintaining a clean aesthetic.
- Premium Copper Tubing: Crafted with copper for superior thermal conductivity, delivering faster heat-up, even radiant warmth, and excellent durability.
- Optional Robe Hook: Add a matching robe hook for convenient storage and faster drying. Sold separately for tailored configurations.
Standard Specifications
- Tube Diameter: 50mm
- Materials: Copper tube with brass fittings
- Element: Low wattage, water element replaceable
- Power Cable: Through wall bracket Left or Right Side Bottom Only
- Output: 40-70 Watt per tube
- Safety Rating: IPX5 (allows for installtion in zone 1 & 2 of bathrooms)
- Standards: AS/NZS:3350
Finishes & Powder Coat Options
- Polished Chrome
- Matte Black
- Brushed Nickel
- Brushed Gold
- Gun Metal
- Powdercoat (Custom colors on request)
FAQs
What is the warranty coverage?
Hydrotherm towel rails carry a 10-year manufacturers warranty on construction and finish, and a 3-year manufacturers warranty on the internal electric heating element. Coverage is for defects in materials or workmanship; Hydrotherm may repair or replace at its discretion.
When does the warranty period begin and how do I make a claim?
The warranty starts from the date of purchase. Keep your proof of purchase. All warranty claims must be initiated through your original point of purchase so an official service call can be lodged and directed to the After Sales Service team.
Do I need a qualified electrician for installation?
Yes. Electric connection must be carried out by a licensed/qualified electrician. The unit is supplied with water (unless otherwise specified) and is rated IPX5 for wet areas. Incorrect installation will void the warranty.
Where should the element and cable be positioned?
The power cable must be routed through the wall bracket, positioned at the bottom of the towel rail on either the left or right side as specified. If the electrical cable is damaged, the entire element must be replaced. Incorrect positioning can cause poor performance or damage to the element.
What actions or conditions will void the warranty?
The warranty will be void if any of the following occur:
- No proof of purchase is provided.
- Hard‑wired rails are not installed by a licensed electrician.
- Installation does not comply with State and/or National standards.
- Installation does not follow the manufacturer’s instructions.
- The product is used for incorrect applications (e.g., used as a ladder).
- Service, repairs, or alterations are performed without the manufacturer’s written approval.
- Finish is damaged due to installation/post‑installation issues or improper care.
- Manufacturer’s care and cleaning directions are not followed.
